SimplyGuest is a listing platform. The car parking listings on SimplyGuest are posted by parking owners themselves.
We don't offer refunds for tokens.
If a parking place isn't available after you use a token, you get a replacement token that can be used against another available parking space. This happens only after the parking owner confirms his/her parking isn't available anymore. At this point their parking gets marked as not available, and you get a replacement token.