Tenant FAQ's

General House Rules

Can I drink or smoke inside my house?

We hate moral policing as much as you do, and we are never going to tell you how to live your life. That said, whatever you do inside the house should not become a problem for your roommates. Go ahead and drink, but make sure you can handle yourself and don’t trouble your flatmates or damage any property. Smoking and drugs are strictly not allowed inside the house, but feel free to use the balcony or terrace if you feel like you need a cigarette.

 

Can I host parties or get-togethers in my house?

We want you to have fun and make many happy memories in your home. So yes, you can have your little parties as long as you’re considerate to your flatmates and neighbours. Don’t be too noisy late into the night, clean up after yourselves (remember that SimplyGuest maintenance staff will not clean up after your party) and don’t damage any house property. In case of any such damage, we would have to ask you to pay a fine. Most importantly, make sure you’ve informed your flatmates beforehand. Parties tend to start small and then somehow get much bigger; at SimplyGuest, we respect the locally followed culture and wouldn’t want to disturb neighborhoods. If we find evidence that you have acted against these interests, we might have to ask you to vacate. So as long as you can keep things under control, have all the fun you want! You will be held responsible for your friends conduct & its consequences thereafter. Any financial losses incurred shall be borne by the host-tenant.

 

How can my friends or family visit or stay over at my house?

Of course! After all, what’s the point of having your own place if you can’t bring guests over? Just make sure you let us know and take explicit permission from your flatmates a few days in advance if somebody is going to stay over. If the stayover is for more then a day then it is chargeable at 200/person/day. Also, to ensure everybody’s security, comfort, and privacy, we don’t allow people of the opposite gender to stay beyond 9 pm when any flatmate raises concern. Of course, if you’ve rented a whole apartment for yourself, this is not an issue.

 

What are the rules regarding common spaces, furnishings, appliances and services?

It’s just common sense, really. Your flatmate needs the fridge or the washing machine as much as you do. Leave enough space on the shelves, take your clothes off as soon as they’re washed or dry, don’t download heavy torrents and slow down the WiFi, keep the house (bathrooms especially) clean and you’re good to go. A good rule of thumb is to leave all shared items as usable as they were when you found them. In fact, a great tip to make friends for life is to leave items in a better state than they were when you found them!

 

Am I allowed to have pets?

We love animals as much as you do. In fact, we did allow some people in the past to keep pets in houses where all flatmates were up for it. However, unforeseen issues such as allergies and hygiene can often make your furry friend a little difficult for your flatmates to deal with. For this reason, we don’t allow pets in our shared homes. You can definitely explore renting an entire house with us if you’d like to bring a pet along.

 

Till when can guests of the opposite gender stay at my house? Can they stay overnight?

We want to be sure that all our customers are comfortable in their homes. For this reason alone, we do not allow guests of the opposite gender to stay beyond 9 pm in shared homes and this applies to parents and other family members as well. If you have rented a whole house for yourself, please go ahead! Just keep in mind that some apartment societies may have their own rules in this regard and in these cases, the society rules take precedence over SimplyGuest rules.

 

Are there any curfews?

Absolutely not. You are free to come and go as and when you like, whether it’s 5 pm or 3 am. It might be helpful to let your flatmates know beforehand if you’re coming back very late though, so that you don’t have to unnecessarily disturb them. Again, if your society has differing rules regarding this, those will take precedence.

 


 

Booking

Are bookings confirmed by owners and do owners have a say in deciding who will stay in the house?

SimplyGuest has complete autonomy in deciding who will stay in the house once we have taken up any property. The owners do not play any role here.

 

What is the token amount for booking a place with SimplyGuest and how can I pay it?

The token amount that you pay is considered a part of the security deposit. If you are planning to move in within 10 days of booking, you will have to pay 5000 rupees. For a gap of 10 to 20 days between booking and moving in, it will be 10000 rupees and beyond that, it will be 15000 rupees. You can pay this amount through the payment gateway provided on your portal or you can transfer the sum to the SimplyGuest account.

 

What are the booking cancellation charges?

If you make a cancellation within 24 hours of booking, you will get 100% of your booking amount back. If there is gap of greater than 15 days between your cancellation and previously decided upon move-in date, you will get 50% back. Otherwise, you will not get any part of your booking amount back.

 


 

Security Deposit

What part of my security deposit will be returned to me when I leave?

If you leave within 6 months of moving in, you will be charged one month’s rent in addition to the end of term charges as a penalty for violating the minimum stay policy. If you leave after 6 months but without giving the one-month notice, you will be charged for the deficit in your notice period along with the end of term charges. If you move out after the 6 month period with due notice, only the end of term charges will be deducted from your security deposit.

 

When and how should the security deposit be paid?

The security deposit should be paid at least 1 day before your move-in date. You can do this either through the payment gateway on your SimplyGuest portal (which you will get access to once you’ve made a booking) or through the SimplyGuest bank account.

 

What is the security deposit that I have to pay?

If you are planning to move into a shared home, the security deposit is equal to two months’ rent. For individual private homes, the security deposit varies according to location and the property type. You can reach out to us to find out more details.

 


 

Notice Period, Minimum Stay & End of Term Charges

What are the charges if the minimum stay policy is violated?

If you violate the minimum stay policy when you move out, you will be required to pay one month’s rent as a penalty.

 

What is the notice period and minimum stay at SimplyGuest?

Our minimum stay period policy varies from property to property. It could be anywhere between 3 to 6 months. The notice period is a standard 30 days across all our homes.

 

Will I be allowed a trial period in my house after booking it?

We do not offer a trial period option at SimplyGuest. You can always visit the property, find out everything you need to know about it and talk to your potential future roommates before making the booking.

 

Are there any other charges that I have to pay besides rent?

SimplyGuest operates using a single integrated rent payment policy. All your bills, housekeeping charges and so on are covered in this rent. You will only have to pay additional charges for cleaning supplies (floor cleaner etc.), drinking water and add-on services such as meal delivery etc.

 

What are the end-of-term charged and why do I have to pay them?

When you stay anywhere for a while, you will no doubt leave your mark behind. However, we would like to offer the house in as new and unblemished a condition as we can to its next occupant. This requires several repairs, repainting and so on. For this purpose, we will collect an end of term charge from you when you move out. This varies from 5000 rupees for occupants of shared houses to 15 days’ rent for private homes.

 


 

Moving In

Is the rent calculated on a monthly basis or on the basis of my move-in date?

For the month in which you move-in, we will charge you the rent according to the number of days remaining in the month. Post that, it will be a monthly rent that will have to be paid before the 5th of each month.

 

What if I’m unable to move in on the decided upon date?

If you haven’t paid the security deposit, we will automatically cancel the booking on the date of your move-in. If you have paid the deposit but need to reschedule your move-in, reach out to us and we will help you out with the same.

 

What are the documents I need to submit on moving in and how do I submit these?

Once your booking is done, we will provide you with a user ID and password using which you can log into your own portal on our website. Here you will have to complete your basic customer profile and upload scanned copies of your Aadhaar identification, driver’s license/PAN card/voter ID, employment proof and a clear picture of yourself.

 

What is the maximum number of days allowed between the booking date and move-in date?

This varies from house to house, depending on how soon the property will be available to you. If the place is immediately available, you will be allowed a gap of up to 15 days between your booking and your moving in. If the place itself will only be available at a future date, you can only have 7 days between booking and moving in as you would have received the intimation much before. Remember that your rent will begin to be calculated from the decided-upon move-in date whether you physically move into the house on that day or not.

 

When and how should the rent be paid?

On the first day of every month, we will send you an itemised bill that will tell you how much you have to pay. This integrated rent must be paid before the 5th of every month. You can do this either through the payment gateway on your portal or through the SimplyGuest bank account. If you make a transfer to our bank account, we would request you to send us the reference number so we can update the portal from our side.

 

What all charges are covered by the rent?

At SimplyGuest, we give you the facility of paying one integrated rent that covers all your bills along with the property rent. This integrated rent that you pay every month is inclusive of the basic property and furnishings/appliances rent, maintenance fee, electricity, TV satellite connection and WiFi connection. Housekeeping is a complementary service for which you are not charged.

 

What are the late payment penalties for the monthly rent?

For the first 3 days after the 5th of the month – until the 8th, that is – the penalty charged will be 100 rupees per day. After that, it will be 200 rupees for every additional day that you delay the payment. To avoid this, we highly encourage you to pay your rent on time!

 

How do I pay for services offered by the apartment society that are not covered by SimplyGuest?

This is completely optional; as it is provided by society and not by us, you can contact the authorities there yourself and go ahead with it. Keep in mind, however, that we do not guarantee the quality of these services as they are not covered by us.

 

What is the process for rescheduling my move-in date?

If you want to reschedule your move-in date, you can reach out to us to help you with this. You will still have to pay your security deposit one day before your original move-in date, but you can push the move-in date for up to 3 days at no extra charge. From the 4th day, your rent will begin to be calculated but you can move in whenever you want.

 

What charges are not covered by the rent?

The only additional charges you would have to pay are for cleaning supplies (such as floor cleaner, dishwashing soap etc.), drinking water and any additional add-on services such as meal delivery, extra TV channels, upgraded WiFi package etc. that you subscribe to.

 


 

Moving Out

How will SimplyGuest help me in shifting my belongings to another house within the network?

We will ensure that SimplyGuest staff is present at the location at the time of your move-in to deliver the keys. Apart from this, we have a partnership with GATI through which you can avail a 10% discount on packing and moving charges if you’d like to avail of this service.

 

What are the terms for changing rooms or beds within my home?

If there is a room or bed available in your home that you would like to shift to, do let us know as soon as you can. If no booking has been made, you can shift right away after paying a fee of 1000 rupees to cover the costs of cleaning, dry cleaning bedding etc.

 

What all do I need to hand over on moving out?

On moving out, you have to return to us all items that we gave you when you moved in. These included all your keys (and all duplicate copies of these, if they are in your possession), bedding (and other furnishings provided by us) as well as all additional SimplyGuest assets that you may have rented during your stay with us.

 

On moving out, till when will my rent be calculated?

Your rent will be calculated till the date that you hand over your keys, or the original move-out date that you’ve given us, whichever is later.

 

If required, can I move out before my chosen move-out date?

Definitely. We understand that emergencies or unforeseen circumstances may require you to move out earlier than you originally intended to. You will only have to hand over your keys and be present for the damage inspection that we will prepone according to your requirements. Please note, however, that your rent will continue to be calculated until the originally agreed-upon move-out date.

 

How do I initiate a move-out?

It’s quite simple. You just have to reach out to any of our executives over the phone. You could also email us at support@simplyguest.com if you’d prefer that.

 

What is the penalty if I move out without giving the 30-day notice?

For logistical reasons, we require you to provide us with a 30-day notice before you move out. If you fail to do so, you will be charged rent for the deficit in your notice period as a penalty for this.

 

What is the penalty if I move out before completing the minimum stay period?

Depending on the type of property and the location, the minimum stay period is either 3 months or 6 months. If you move out before your minimum stay period, you will have to pay one month’s rent as a penalty.

 

What part of my security deposit will I receive on moving out?

If you leave within the agreed upon minimum stay period, you will be charged one month’s rent in addition to the end of term charges as a penalty for violating the minimum stay policy. If you leave after minimum stay period but without giving the one-month notice, you will be charged for the deficit in your notice period along with the end of term charges. If you move out after the agreed-upon minimum stay period with due notice, only the end of term charges will be deducted from your security deposit.

 

What are the end-of-term charges and why do I have to pay them?

When you stay anywhere for a while, you will no doubt leave your mark behind. However, we would like to offer the house in as new and unblemished a condition as we can to its next occupant. This requires several repairs, repainting and so on. For this purpose, we will collect an end of term charge from you when you move out. This varies from 5000 rupees for occupants of shared houses to 15 days’ rent for private homes.

 

Are there any charges to be paid while shifting houses within the SimplyGuest network?

The only additional charge you will have to pay is a sum of 2500 rupees to facilitate cleaning and restoration of the property you have just vacated. This is required so that we can provide the next occupant with an equally clean and functional space.

 

How can I shift to another house within the SimplyGuest network?

You can check the availability for your desired home on the SimplyGuest website. Once you’ve made your decision, you can place a request with us and we will update the system with the internal transfer details accordingly. Please note that the internal movement charges are applicable and you can reach out to your house manager to know about the same.

 

When I move out, do I have to be present when the damage inspection is being done?

We would highly encourage you to be present when the damage inspection is carried out for your move-out simply because that would allow us to clarify everything on the spot. We definitely wouldn’t like to charge you for damages that you have not caused!

 

What are the terms for rescheduling my move-out date?

If no tenant move-in has been scheduled until your new preferred move-out date, we will help you postpone the move-out to that date and calculate the charges accordingly. If a booking has already occurred, we can always provide you with a place to stay in until the date of your preferred move-out, but keep in mind that this will additionally involve internal transfer charges.

 

What are the terms for cancelling my move-out?

If no booking has been made for the space that you’re vacating at the time of your cancellation, you can go ahead and cancel the move-out. If a booking has occurred, however, we can shift you to another home within our network. This will require you to pay internal transfer charges though.

 

How many days will SimplyGuest take to return my security deposit when I move out?

Once you’ve finalised your move out with us, your rent will be calculated until the day that you hand over your keys. We will subtract the end of term charges from your deposit and transfer the rest of the amount to you within 3 working days. If you’ve violated your 30-day notice period, we will also subtract the rent for the number of days pending in your notice period. If you’ve violated the minimum stay policy, we will subtract one month’s rent as a penalty from your deposit in addition to the end of term charges.

 

If I violate the minimum stay period but find a new tenant to take my place, will the penalty still apply?

Yes, this penalty will apply to anybody who violates the minimum stay policy whether a new tenant occupies the space immediately after or not. However, if you find us a tenant, we will give you a discount of 2000 rupees on your penalty.

 


 

Rental Agreement

How long will it take for me to get the rental agreement?

Once the request has been initiated and the details have been uploaded, we will get the agreement to you within 3 working days.

 

What is the process and what are the charges for procuring a rental agreement?

Once you’ve booked a home with us, we will provide you with access to your own portal on our website. Here, you can initiate a request for a rental agreement and upload all the necessary documents and pictures. Once the request has been initiated and all the details have been provided, the rental agreement will be provided to you within 3 working days. The charge for this is 500 rupees. Please note, the agreement won't be customized.

 

Will I be able to get hold of a draft rental agreement first?

Of course. Once you’ve upload all the required details on the portal, you can actually generate a draft agreement for yourself right there with just a click.

 

How can I claim my HRA? Can I get the PAN card of owner?

Your rent includes the following: electricity, water, DTH, WiFi, LPG, repairs, and SimplyGuest service charges. HRA will not cover these charges expenses. Hence, you can claim the HRA on the base rent. SimplyGuest will provide you the Pan Card of the owner in case the yearly rent is above 1lac. You can mail on support@simplyguest.com for the same.

 


 

House Keys

How does SimplyGuest manage so many keys?

All our keys are kept in a secure storage facility that can only be accessed by authorised SimplyGuest staff. Keys are only issued ater taking prior permission and we keep an audit of all the keys. As a tenant, you will receive one copy of the main door key and your room key. Cupboard keys will be provided if they are available.

 

I’ve lost my keys. What do I do?

Well, first of all, ask your roommates to come open the door for you if you’re stranded outside without a key. Once that’s done, see if you can convince your roommate to lend you their key so that you can get a duplicate made by yourself. We can also get a duplicate made for you if you prefer that, but remember that it can take more than 48 hours and a remaking/delivery fee of 500 rupees for you to get the key. If you’ve lost a wardrobe key, you will have to bear the cost of getting the lock and key remade. So the lesson here is, keep your keys safe!

 

I left my keys inside/at a friend’s place. I just need the house/room opened this one time!

Even if your house manager happens to be in the area, they don’t keep a copy of the keys with them at all times. All keys are in a secure facility and even SimplyGuest staff need prior permission to access them. Your best bet would be to wait for your roommate or go get your key from wherever you left it. We will definitely help you out if there’s an emergency, but you will have to pay the key delivery charges for this.

 

I have friends/family visiting. Can I get an extra pair of keys temporarily?

For reasons pertaining to logistics and availability, it would be quite difficult for us to lend you a spare key for a short period. If you need an additional key, you would either have to get a duplicate created by yourself or pay the making and delivery charges to us for an extra key. Remember, however, that on vacating, you would have to hand over all duplicate keys as well. You will be held responsible for your friends/ family conduct & its consequences thereafter. Any financial losses incurred shall be borne by the host-tenant.

 


 

Parents & Family

How can I be sure that my son/daughter is safe in his/her SimplyGuest home?

The safety and security of our customers is our top priority. We only select properties in safe localities with security features such as CCTV and/or security personnel. The properties and appliances are also checked for quality and damages before the houses are rented out. Over and above this, we do a thorough background check of our tenants before they move in, so your son/daughter is only sharing their space with safe people. If you have any worries, we will be more than happy to put them to rest!

 

Can I get information on the people that my son/daughter is living with?

We do a thorough background check of all our tenants and ensure that they upload essential personal details on their SimplyGuest profile. You can get access to this online information through your son/daughter’s SimplyGuest account.

 

I have been unable to contact my son/daughter for a long while. Can SimplyGuest help me find out if he/she is safe at home?

In situations like this, we make use of a communication system that we have established with our customers to get the required information. Once you inform us about the problem, we will immediately get in touch with your son/daughter’s roommates to figure out his/her whereabouts, but that is about all that we will be able to do from our end. You can also always get in touch with the roommates directly to help you out.

 


 

House Infrastructure and Provisions

How can I get kitchen utensils or cookware repaired or replaced?

All you have to do is raise a ticket with us for this purpose. We will send someone from our team to inspect the issue and carry out the required repairs or replacement. Please keep in mind that repairs or replacements could take up to a few weeks depending on the issue. You can always get up to date information on the status of your replacement/repair by visiting the ticket page.

 

How can I get house repairs (latches, taps etc.) done?

All you have to do is raise a ticket with us for this purpose. We will send someone from our team to inspect the issue and carry out the required repairs or replacement. Please keep in mind that repairs or replacements could take up to a week depending on the issue.

 

Can I personalize my room with posters or wall hangings?

At SimplyGuest, we take up houses that already belong to other owners. Keeping this in mind, we request you not to use tape or nails that would damage the interiors of the house or lead to paint peeling and so on. If you want to use wall hooks that will stick on and come off without causing any damage, feel free to do so. Any damages caused will require us to adjust the repair costs against your security deposit.

 

Can I get SimplyGuest issued bedsheets or curtains cleaned periodically?

When you move in, we provide you with a set of bedsheets. However, cleaning them is your task! All the sheets and curtains provided by us can be washed in the washing machine in your home, so you know what to do!

 

Can I get an extension board for my electronic devices?

We don’t really provide extra appliances and gadgets other than what has already been installed in the house. If you need anything else, you would have to purchase it for yourself. Of course, we’d be happy to help you buy or rent these gadgets or appliances, but you would have to pay the charges accordingly.

 

The power backup seems to be malfunctioning/is not working. What should I do?

Electrical items such as UPS’ and generators may need maintenance work done now and then. If there seems to be a problem, do raise a ticket with us and we’ll make sure we send somebody down to fix the maintenance issue as soon as possible. Please note, UPS/ generators are provided by the owners, and if the owners choose not to repair or get it fixed in case of malfunction during your stay, SimplyGuest will not bear that cost. SimplyGuest doesn't guarantee power availability

 

What repairs does SimplyGuest take care of and what repairs do I have to pay for?

For all repair issues that have come about due to regular wear and tear of furnishings and appliances, we will bear the fixing or replacement costs. However, if problems arise because of misuse or overuse of any item, some part of the repair/replacement cost will be borne by SimplyGuest while the rest will be split among tenants depending on how long they have occupied the house and adjusted against their security deposits. SimplyGuest will use its discretion to decide the terms of this arrangement on a case-by-case basis. This is done to ensure that new occupants who may have barely used the item do not have to pay for damages caused by long-term overuse.

 

I will be receiving postal deliveries when I’m not present in the house. Can the security personnel collect it for me?

It would not be practical for us to take responsibility for the safekeeping of your postal deliveries. If you need to, you can have a chat with the security personnel of your building and work out an arrangement that suits you both.

 

There isn’t sufficient parking space in my building. What can I do?

When you visit a SimplyGuest property before choosing to move in, the house manager accompanying you will definitely show you all the facilities available in that property and clarify all your doubts. So you would certainly know how much parking space is available before you make the decision to move in. However, depending on the area you live in, you can choose to avail of SimplyGuests new parking-on-rent service if there isn’t enough space in your building. Through our parking marketplace, we will help you find a secure, closed parking space as close to your home as possible.

 

Can I bring and use my own appliances (fridge, AC etc.)?

As long as you have informed us, you can definitely do so. However, the additional electricity charges for these appliances will have to be paid by you.

 

Can I personalize my room with posters or wall hangings?

Can I personalise my room with posters or wall hangings? At SimplyGuest, we take up houses that already belong to other owners. Keeping this in mind, we request you not to use tape or nails that would damage the interiors of the house or lead to paint peeling and so on. If you want to use wall hooks that will stick on and come off without causing any damage, feel free to do so. Any damages caused will require us to adjust the repair costs against your security deposit.

 

Can I get my wardrobe slightly altered?

Unfortunately, we will not be able to make any alterations to wardrobes or other furniture in the house.

 


 

Safety, Theft and Damages

What are the safety features included in a SimplyGuest home?

First of all, we ensure that SimplyGuest homes are always in safer localities with all daily requirements available nearby so that our tenants don’t have to travel too far for anything. Depending on the type of home, we also have added security features such as CCTV and/or round-the-clock security personnel. There is also strict access control to the houses; the keys are available only to tenants and select SimplyGuest staff, who will enter the house only after prior intimation. But, you as a tenant are expected to close the door and keep the premises safe for everyone.

 

Who is responsible for theft of or damage to my personal belongings?

SimplyGuest provides you with all the facilities you need to keep important things safe. Our tenants are provided with a wardrobe, and the key to this is held only by the tenants themselves; not even SimplyGuest staff have access to these wardrobes. So, we wouldn’t be able to take responsibility for loss of your things. However, if the case is extreme and needs police intervention, we will definitely help you out with the procedures and formalities.

 

Who is responsible for loss of or damage to common furnishings or appliances?

In case of damages or repair caused by regular usage or wear and tear, the fixing costs will be borne by SimplyGuest. However, in all other cases – such as loss of items or damage caused by improper usage – we will use our discretion to split the costs between individual tenants and us.

 

Who all will have access to the house and/or my room?

Your house can only be accessed by you, your flatmates and SimplyGuest staff. You room cannot be accessed by your flatmates unless you’re sharing a room with somebody. Always remember that SimplyGuest staff will only enter your house for repairs, maintenance or to show the property to potential tenants, and this will only be done after letting you know beforehand.

 

Who all has access to the information and documents that I upload on my SimplyGuest online profile?

SimplyGuest servers are very secure with high levels of access control. The information you give us is only collected for verification and emergency-management purposes. For logistical and security reasons, your name, contact number and place of work will be visible to your flatmates through their own profiles. However, no other personally identifiable information is shared with anybody.

 


 

Housekeeping

The housekeeping staff doesn’t understand what I say. Can you send somebody who speaks my language?

The services provided by SimplyGuest housekeeping are standard across all houses and they are already well aware of what they need to do. Therefore, there wouldn’t really be much need for communication. If you still have specific requirements, you can always go through SimplyGuest customer support and we will communicate the message to the staff. Do keep in mind that owing to the nature of the job, we don’t have the luxury of selecting employees with specific qualifications to suit the individual tenant’s requirements; we don’t want to deny any of our housekeeping staff a job simply because they can’t communicate in a particular language. Please note that housekeeping is a complimentary service and we do not charge the tenant for it.

 

The domestic help isn’t cleaning dishes properly. Can you help?

While we have no problems with you getting your dishes cleaned by SimplyGuest housekeeping staff, keep in mind that this is a contract that is negotiated between you and them alone; dishwashing is not part of SimplyGuest’s standard house maintenance operations and therefore, we will not be able to intervene in any such arrangement. If you have any issues, you will have to explain this to the staff yourself.

 

How can we cancel domestic help services for a given period?

We understand that all tenants may be traveling simultaneously now and then. In these situations, we request you to inform us of your dates beforehand so that we can inform the housekeeping staff not to come to your house for that period. Please note that housekeeping is a complimentary service and we do not charge the tenant for it.

 

The domestic help is not cleaning the house properly. Can you help?

All the housekeeping staff employed by SimplyGuest have been given optimal prior training to ensure a standard minimum quality of service. However, if there seems to be a persisting problem, you can always raise a complaint with us and somebody from our team will ensure that the message is communicated to the housekeeping staff. To ensure efficient solving of the problems, be specific about what the issue is in your complaint and do give us pictures if possible. Please note that housekeeping is a complimentary service and we do not charge the tenant for it.

 


 

Flatmates

I am unable to adjust with my flatmate. Can you ask them to move out or shift them to another house?

Sharing a house with other people means that each person has to make minor adjustments and compromises so that living together is easy for everyone in the house. It is, of course, quite natural if you dislike some aspect of your roommate’s behavior. We encourage you to talk to him/her about this and resolve it amongst yourselves. Unless it is a violation of the rules we have listed, we will not take responsibility for your roommate’s behavior. If you are still finding it difficult to adjust, we recommend that you move to another of our properties; we can always help you with this.

 

My flatmate is unhygienic. What can I do?

As far as common areas are concerned, we ensure that our housekeeping staff is trained to keep them clean at all times. If the cleanliness or hygiene of your home is affected by your flatmate’s actions, we would always encourage you to bring it up with them and resolve it at home itself. They are, after all, your flatmates! Living in a shared space means adjusting to each other’s needs and we’re sure your flatmate will understand this if you tell them nicely. If the problem still persists, you can lodge a complaint with us and we will look into the matter.

 

I have a problem with my flatmate drinking/smoking in the house. Can something be done about this?

We consider drinking a personal choice and therefore unless your flatmate is unable to handle himself/herself and is disturbing others, we will not act on your complaint. Smoking, however, is strictly prohibited inside the house as it can be troublesome to others; it is only allowed on the terrace or in the balcony. If your flatmate violates this rule, you can raise a complaint, and we will take the necessary action.

 

My flatmate uses most of the WiFi bandwidth available. Can you please calculate the charges accordingly?

SimplyGuest provides a standard 20mbps WiFi connection across all homes; each tenant is allocated about 20-30 GB per month. We understand that some people may be present at home more and might therefore use more of the internet than the others. However, the fact that we offer you the convenience of an integrated rent without you having to run around to pay all your various utility bills also means that it is difficult for us to hammer out such differences for every house. If you think your roommate should use lesser internet, you can always just communicate this to them. Alternately, you could all decide to upgrade to a plan that offers unlimited WiFi and pay the difference from your original plan. If all tenants partake in this, it actually wouldn’t cost you much at all.

 

I would like to hire a cook or avail of some other service on a shared basis with my flatmates. How do I go about this and split the costs?

Your SimplyGuest portal has two tools to help you with this- the survey tool and the split tool. Using the survey tool, you can create something like a poll to understand if the rest of your flatmates want to share a service with you. Once this is done, you can use the split tool to calculate how much each person has to pay.

 

My flatmate keeps talking very loud in late hours. Can you please ask him not to do it?

SimplyGuest can very well convey the message but we suggest you talk to your flatmate personally and sort this out. SimplyGuest homes are private and it cannot force the flatmate on complaints that have no proofs. We suggest all SimplyGuest flatmates that If you are using a phone or computer to talk to your family/friends in late hours, please respect those who wish to sleep by keeping the noise down.

 


 

Society

How can I get more information on my locality and what is available around me?

At SimplyGuest, we try to go beyond just renting out property and strive to add to the quality of your life in our homes as best as we can. For this purpose, we maintain a blog that you can visit at life.simplyguest.com where you will find accounts of real-life experiences of SimplyGuest tenants living in the various areas we operate out of. Additionally, the house page of your SimplyGuest home will also have a brief description of your locality and what it has to offer in terms of shopping, entertainment, hospitals and so on.

 

The house association/security personnel is doing moral policing. Can you help me?

SimplyGuest homes are located in all kinds of societies. Some of these societies have their own rules. For example, some apartment complexes will not let you have guests of the opposite gender stay beyond a particular time. In these cases, society rules take precedence over SimplyGuest rules simply because we do not want to get into a conflict with them. However, if there are any such society rules, they will be told to you explicitly when you are visiting the house before deciding on moving in. If moral policing is being done despite no such rule existing, do reach out to you and we will help you out in our best capacity.

 

My neighbours are too noisy/are bothering me. Can SimplyGuest do something about this?

Regardless of where you live, there is always a possibility that you might end up with a not-so-great neighbor. However, there is nothing we can do about this because in most cases, we don’t manage all the houses in the building, so your neighbors may not be our customers. You can always try and talk to your neighbors or register your complaint in the association’s forum. We, however, will be unable to help you out in this regard.

 


 

Utilities

What do I do if an appliance isn’t working?

Once you raise a ticket with our customer support, we will send somebody to inspect the appliance. If the problem has been caused by regular wear and tear, we will fully fund the repairs. If it has been caused due to negligence or improper use, we will use our discretion to divide the repair costs between SimplyGuest and tenants of the house.

 

How can I subscribe to additional channels on my TV?

Once you let us know which channel(s) you would like to subscribe to, we will arrange for it right away. Unless there is an issue, you should be able to view it within an hour. The additional subscription charges for this will then be added to your monthly rent. Please note that you can subscribe to any channels up to 400 rupees for a house. Any cost above the limit has to be paid extra.

 

The WiFi/Tata Sky connection isn’t working. Can you fix it?

Connectivity issues often require you to disconnect/reconnect cords and check indicators on your device at home according to instructions being given by the customer care representative of the WiFi/satellite TV company. Due to this, it is not possible for SimplyGuest to remotely fix your problem. We would request you to log into your SimplyGuest portal where you will find the details of the connection as well as the numbers to call. You can register a complaint directly and get the problem fixed. If the problem still persists, reach out to us with the complaint number and we will look into it.

 

The LPG in the kitchen is over. How soon can it be replaced?

Once you’ve raised the ticket, we try our best to replace it on the same day. However, owing to unavailability or public holidays or other such reasons, it could take us anywhere between 24-48 hours to replace the cylinder. If you want an uninterrupted supply of LPG, please request for a spare cylinder. Extra charges apply.

 

Are there any upper limits to the utility bills?

All the bills (up to the specified limits below) are inclusive in the rent.

  • DTH - up to Rs 400/house

  • Electricity - up to Rs 400/person

  • Water - up to Rs 300/person

  • LPG, WiFi, Maintenance - will be included in the rent

  • Housekeeping - complementary services

Any value above the specified limit will be charged to all the tenants staying in the house

 


 

Add-on Services

How do I place a request for deep cleaning?

Deep cleaning is a paid service that we offer on-demand after the house has been occupied for a specific number of months. Once you raise a ticket with us, we will fix the date for cleaning within the next week.

 

How do I opt for the vessel-washing service?

SimplyGuest housekeeping staff do not wash vessels by default. While earlier we used to offer this service on-demand for an additional charge, it soon came to our attention that tenants were at times taking advantage of their flatmate’s subscription to this service. For this reason, we have decided not to involve ourselves in this regard. If you would like the SimplyGuest domestic help to wash your vessels, feel free to negotiate an amount with them. Remember, however, that this contract is between you and them alone, and that SimplyGuest will not be involved in any capacity.

 

How can I rent extra furniture?

For people who require it, we offer extra furniture such as chairs, laptop tables etc. for a fixed additional monthly rental fee. You can check what furniture is available by viewing the list on our website. Then, you can reach out to customer support and we will deliver the item(s) to you as soon as possible.

 

How can I subscribe to the bicycle-on-rent service?

SimplyGuest offers bicycles on rent at very affordable rates to anybody staying in any of our homes. You can take a look at the available plans on the website and reach out to customer support to subscribe to the same. However, you will have to pick up the cycle from the dock and drop it there at the end of your subscription by yourself.

 

How do I subscribe to the meal delivery service?

The SimplyGuest website, as well as your portal, has a list of all the available meal plans. Once you have selected your plan, you can reach out to us and we will connect you to the appropriate vendor. Keep in mind, however, that additional charges will apply for this service.

 

Can SimplyGuest help me rent additional appliances?

We understand that sometimes the summers may get too hot and you might want an air cooler for yourself in your room. While we don’t rent out appliances ourselves, we do have partnerships with companies that do and can get you a discount on your monthly rent for these appliances. Just reach out to our customer support to find out more about these partnerships. We will connect you to the partner firm and the benefits/discount will be passed on to you.

 


 

Referrals

How can I refer my friends to SimplyGuest?

It would make us very happy if you like our services enough to bring your friends and family along too! Ask them to reach out to us at contact@simplyguest.com or 7406779911. Make sure they mention your name to us in their enquiry so that we can give you the referral reward of 750 rupees.

 

We are a group of 3 friends who want to move in at the same time. Can I sign up first and then give my friends’ names as referrals?

Sure, you can do that. It's certainly not against our rules and you will get your referral reward once your friends have completed 3 months of stay with us. However, keep in mind that referrals can only be made after you become a customer, and this process may take a few days. There is certainly a chance that the beds or rooms your friends were planning to move into will be booked by somebody else during this period.

 

Can I adjust the referral amount against my rent?

If you're still staying in a SimplyGuest home when your friend completes 3 months with us, the reward will be adjusted against your rent by default. If you have moved out by then, we will transfer the sum to your bank account.

 

Can I refer SimplyGuest to my company?

Sure, you can do that. We directly work with companies to provide their employees with the best deal in the market. We also regularly take part in their inductions to provide employees with living spaces near their workspaces, curtailing the travel time and give an all in one experience.

 

What is the referral reward? How and when will I get it?

A referral reward of 750 rupees will be given to you for every tenant that you bring us. This reward will be given to you as a discount on your rent as soon as your friend has completed 3 months of stay with us. If you move out before that period, we can always transfer the amount to you when your friend completes the 3 months.

 

Is there any limit on the number of referrals I can make?

Definitely not- the more the merrier! Keep in mind, however, that you will receive your reward for each person only as and when they complete 3 months of stay with us.